Frequently Asked Questions

We charge by the half hour with a minimum 2-hour booking. The rate depends on which truck size you need. All quotes include two removalists, truck, blankets, shrink wrap and basic disassembly/reassembly. Travel time is charged at half the hourly rate.

No. Our quotes are itemised and transparent. There are no fuel levies, equipment charges, stair surcharges, or weekend premiums tacked on after the fact. What you're quoted is what you pay.

We don't add arbitrary stair charges. However, significant vertical carry (e.g. a 4th-floor walkup with large furniture) does take extra time — we account for this in your quote so there are no surprises.

Yes, for interstate moves we provide fixed-price quotes based on inventory. For local moves we can also offer fixed-price quotes if you provide a detailed inventory. Otherwise, hourly billing is the most accurate option.

Truck rates shown on the website and in initial quotes are ex-GST. GST (10%) is added to the final invoice. Our Box Shop prices are also ex-GST.

1–2 weeks is ideal for guaranteed availability, especially on weekends. We frequently accommodate moves booked 3–5 days out. For same-day or next-day moves, call us — we often have availability, especially on weekdays.

The $100 deposit confirms your booking and locks in your time slot. It is deducted from your final invoice. The deposit is fully refundable if you cancel at least 48 hours before your move date.

Yes. Changes made more than 48 hours before your move are free. Changes within 48 hours are subject to a $50 administration fee. Rescheduling is subject to availability.

Cancellations more than 48 hours before the move receive a full deposit refund. Cancellations within 48 hours forfeit the $100 deposit. We understand circumstances change — call us and we'll try to find a solution.

Tuesday, Wednesday, and Thursday are typically the easiest days — less traffic, easier parking, and slightly lower demand. Saturday morning is our most popular booking window, so plan ahead.

We provide a 30-minute arrival window at booking. Our team will call or text 20–30 minutes before arrival. If there's any delay, we communicate proactively.

Ensure pathways are clear, appliances are disconnected, and anything particularly fragile is pointed out to the team. If you have a loading dock or permits required, have those arranged in advance.

Basic disassembly and reassembly (beds, simple flat-pack items) is included. Complex items (wall units, custom wardrobes, murphy beds) may incur an additional charge — discuss at booking.

We can transport indoor plants in most cases. However, plants are excluded from transit insurance as they are fragile and environmentally variable. We're careful, but move plants at your own risk.

Yes. If you need boxes or furniture loaded into a skip bin, container, or storage unit, just let us know at booking and we'll accommodate.

Yes — quality new boxes available in our Box Shop. Individual boxes, packs of 10, port-a-robes, wine boxes, and archive boxes. Plus tape, bubble wrap, wrapping paper and markers. Box packages from $106.70 + GST for a 1-bedroom kit.

Box delivery is free when added to a move booking. If you want boxes delivered separately (not tied to a move), a delivery fee applies — contact us for a quote.

No — all our boxes are new, sturdy quality boxes. We don't sell used boxes.

Use our Packing Calculator for a recommendation based on bedroom count and furnishing level. As a rough guide: 1-bed: 15 medium + 10 large; 2-bed: 25 medium + 20 large; 3-4 bed: 40 medium + 30 large.

Sydney to Melbourne, Brisbane, Canberra, Gold Coast, Newcastle, Central Coast, and Wollongong. Contact us for other destinations.

Yes. We provide fixed-price interstate quotes based on your inventory and destination. No hidden charges on arrival.

Sydney to Melbourne: typically 2–3 days. Sydney to Brisbane: 3–4 days. Sydney to Canberra: same or next day. We provide estimated delivery windows at time of booking.

Yes. Transit cover is included in our interstate pricing. For high-value items, additional declared-value insurance is available — ask at booking.

All moves are covered by our public liability insurance and basic transit cover. This covers damage caused directly by our team's negligence.

Transit cover protects your goods against damage during loading, transport, and unloading. It does not cover pre-existing damage, poorly packed items, or inherently fragile items not disclosed at booking.

Note the damage before the team leaves and photograph it. Report it to us within 24 hours. We take all damage claims seriously and resolve them promptly.

For art, antiques, jewellery, and electronic equipment over $500 in value, please declare these at booking. We apply additional care procedures and can advise on supplementary coverage options.